TERMS & CONDITIONS

Alterreno General Conditions

By enrolling in one of the Alterreno packages (Classic™, Heritage™, Custom™, Old Soul™), the owner agrees to the following terms:

 

  1. Feeding and Nutritional Management

The Alterreno team retains full and exclusive authority over the development and modification of the horse’s feeding plan, based on veterinary and osteopathic assessments and daily observation. Specific requests from the owner may be considered only if aligned with the horse’s health and welfare and must be approved by the facility manager.

 

  1. Medication and Supplement Administration

All administration of medication, supplements and treatments is under the sole responsibility of the Alterreno staff and will be carried out according to prescriptions from qualified veterinary professionals. The owner grants prior consent for staff to administer mandatory treatments without requiring individual approval for each case.

 

  1. Veterinary and Extraordinary Interventions

In the event of medical needs or emergencies, Alterreno will manage all scheduling and coordination for veterinary, osteopathic, dental, or other extraordinary treatments. The Advanced Provisioning Allowance (A.P.A.), as specified in the package details, will be used to cover these expenses without requiring prior authorization from the owner, unless the annual allowance is nearly exhausted. In such cases, it must be fully replenished within four working days from the written notification. The owner will be promptly and thoroughly informed of all circumstances and actions taken.

 

  1. Communication and Owner Interaction

Alterreno provides regular structured reports on the horse’s health, training and behavior, depending on the selected package. A dedicated communication channel (email or portal) will be available for inquiries or updates, with responses provided within a reasonable timeframe.

 

  1. Operational Trust

The Alterreno philosophy is built on trust and professional responsibility. By boarding a horse with us, the owner delegates daily decisions to a competent team whose priority is always the animal’s well-being. Continuous interference, operational micromanagement, or invasive behavior may be grounds for early termination of the service agreement. In this case all deposits are non-refundable. 

 

  1. Payment Terms

6.1 Reservation Deposit

6.1.1 To reserve a space for your horse(s) a non-refundable deposit equal to 30% of the yearly horse-boarding fee must be paid.

6.1.2 The remaining amount is payable in advance on a monthly basis.

6.2 APA Deposit – Nature and Purpose

6.2.1 A refundable deposit known as the A.P.A. (Advanced Provisioning Allowance) is required. The amount is determined according to the value of the selected horse-boarding package.

6.2.2 The APA must be paid together with the rental balance and is due 30 days before the start date.

6.2.3 The APA covers additional services required for the horse during its stay including additional meals, integrations, medications, transfers and any other necessary services managed by Alterreno.

6.2.4 Charges for these services are deducted from the APA. Any unused balance will be refunded in case the contract expires. 

6.3 Annual APA Replenishment

6.3.1 At the end of the calendar year and no later than 20 December the owner may replenish the APA.

6.3.2 The APA must reach a value equal to 20% of the total yearly horse-boarding fee.

6.4 Non-Refundable Payments

6.4.1 All payments other than the APA are non-refundable.

6.5 Payment Instructions

6.5.1 All payments must be made to:

ASSOCIAZIONE SPORTIVA DILETTANTISTICA AL TERRENO

Bank: MPS
Agency: Ponsacco
Iban: IT46P0103071120000001009256
Swift: PASCITM1Y73

 

  1. Cancellation Refunds and Abandonment

7.1 The €49 assessment fee is non-refundable in all circumstances.

7.2 If a participant abandons the course after booking no refund of the deposit or any later payment will be issued.

7.3 Alterreno may cancel or postpone a course. Participants will then receive either a full refund or credit towards a future course at Alterreno’s discretion.

 

  1. Governing Law and Jurisdiction

8.1 These Terms and Conditions are governed by Italian law.

8.2 Any dispute arising out of or linked to these Terms and Conditions shall fall under the exclusive jurisdiction of the Italian courts competent for the location of Alterreno’s registered office unless mandatory consumer protection rules state otherwise.

A) BHS COURSE PROFESSIONAL COURSES PARTICIPATIONS AT ALTERRENO (FOUNDATION™, ROUNDNESS™, ARTISTRY™, EVOLUTION™)

  1. Application and Selection

1.1 Participation requires a prior assessment via video-call.

1.2 The assessment incurs a non-refundable fee of €49, payable at time of booking the call.

1.3 After assessment, a maximum of 7 candidates will be selected for the course. Selection is entirely at the discretion of Alterreno.

  1. Insurance / Eligibility

2.1 Each participant must hold valid equestrian insurance via a recognised federation or body (for example FISE or equivalent) in their country — proof of such must be submitted before the course start date.

2.2 Participation is allowed only if such insurance is in place; without valid insurance the participant will not be admitted.

  1. Alterreno Membership Requirement

3.1 All individuals who take part in activities at Alterreno must hold an active ASD Alterreno membership.

3.2 Membership is valid for one year and costs €100.

3.3 The membership fee is included for holders of LIVERY™ and ALUMNI™ memberships.

3.4 Participants who do not already hold a valid membership must purchase it before the course start date.

  1. Booking and Payment Terms

4.1 To reserve a place a deposit equal to 50% of the course fee must be paid.

4.2 The remaining 50% must be paid no later than 45 days before the course start date.

4.3 All deposits are non-refundable.

4.4. All payments must be made to:

ASSOCIAZIONE SPORTIVA DILETTANTISTICA AL TERRENO

Bank: MPS
Agency: Ponsacco
Iban: IT46P0103071120000001009256
Swift: PASCITM1Y73

4.5. Payments must include the name of the course and the full name of the candidate and specify whether the payment is a deposit, balance or full payment. A copy of the payment must be sent to club@alterreno.1bsp3xsz8s-8e60lpxlp6d7.p.temp-site.link for confirmation. 

  1. Cancellation Refunds and Abandonment

5.1 The €49 assessment fee is non-refundable in all circumstances.

5.2 If a participant abandons the course after booking no refund of the deposit or any later payment will be issued.

5.3 Alterreno may cancel or postpone a course. Participants will then receive either a full refund or credit towards a future course at Alterreno’s discretion.

  1. Admission Conditions

6.1 A booking becomes effective only once Alterreno accepts the participant after the assessment call.

6.2 By paying the deposit the participant confirms that they have read, understood and accepted these Terms and Conditions.

6.3 Participants must meet any prerequisites communicated by Alterreno including insurance membership, riding experience or other requirements.

  1. Liability and Conduct

7.1 Participants attend at their own risk. Proof of insurance and proof of membership are required as set out in clauses 2 and 3.

7.2 Alterreno may refuse admission or remove a participant from the course if conduct is considered harmful, disruptive or unsafe for horses or other participants. No refund will be issued in such cases.

  1. Changes Made by Alterreno

8.1 Alterreno may amend course content schedule location or instructors.

8.2 In the event of material changes participants will be informed and may accept the modification or receive a full refund of payments made.

  1. Governing Law and Jurisdiction

9.1 These Terms and Conditions are governed by Italian law.

9.2 Any dispute arising out of or linked to these Terms and Conditions shall fall under the exclusive jurisdiction of the Italian courts competent for the location of Alterreno’s registered office unless mandatory consumer protection rules state otherwise.

B) COURSES FOR MEMBERS OF ALTERRENO 

(PRIVATE LESSONS; TOTAL HORSEMANSHIP™ INCLUDING ESSENTIALS1™, ESSENTIALS2™, ESSENTIALS3™)

 

  1. Application and Selection

1.1 Participation requires a prior assessment via video-call.

1.2 The assessment incurs a non-refundable fee of €49, payable at time of booking the call.

1.3 After assessment, a maximum of 7 candidates will be selected for the course. Selection is entirely at the discretion of Alterreno.

 

  1. Insurance / Eligibility

2.1 Each participant must hold valid equestrian insurance via a recognised federation or body (for example FISE or equivalent) in their country — proof of such must be submitted before the course start date.

2.2 Participation is allowed only if such insurance is in place; without valid insurance the participant will not be admitted.

 

  1. Alterreno Membership Requirement

3.1 All individuals who take part in activities at Alterreno must hold an active ASD Alterreno membership.

3.2 Membership is valid for one year and costs €100.

3.3 The membership fee is included for holders of LIVERY™ and ALUMNI™ memberships.

3.4 Participants who do not already hold a valid membership must purchase it before the course start date.

 

  1. Booking and Payment Terms

4.1 To confirm lessons, an anticipated deposit equal to 100% of the monthly fee must be paid by the 20th of the previous month

4.2 All deposits are non-refundable.

4.3. All payments must be made to:

ASSOCIAZIONE SPORTIVA DILETTANTISTICA AL TERRENO

Bank: MPS
Agency: Ponsacco
Iban: IT46P0103071120000001009256
Swift: PASCITM1Y73

4.4. Payments must include the name of the candidate. A copy of the payment must be sent to club@alterreno.1bsp3xsz8s-8e60lpxlp6d7.p.temp-site.link for confirmation.